The unified communication as a service market, commonly known as UCaaS, is a thriving market drawing a lot of attention from developers as well as enterprises operating in the IT industry. UCaaS is a constantly updated, highly standardized, pre-integrated, and ready-to-go service that improves the productivity of the client and stimulates business and decision-making procedures while decreasing costs. This service is estimated to be one of the major factors to drive the unified communications industry. Additionally, hosted access is making unified communications accessible for a broad array of enterprises.

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The demand for UCaaS solutions is growing globally due to the increasing penetration of mobile devices across the globe. The rising demand for enterprise mobility and mobile workforces, added to the multiple advantages of UCaaS solutions, is also promoting the adoption of these solutions worldwide.