According to the latest market report published by Persistence Market Research titled, “Global Market Study on VoIP Services: Increasing Hybrid Cloud Communications in Small and Large Enterprises to Drive Market Growth over the Forecast Period, 2016 – 2024,” the global VoIP services market was valued at US$ 85.9 Bn in 2015 and is anticipated to increase at a CAGR of 9.5% over 2016 – 2024, to reach US$ 194.5 Bn by 2024.

In this report, the global VoIP services market is tracked in terms of both value and number of subscribers. The global VoIP services market is projected to increase from US$ 94.1 Bn by 2016 end to US$ 194.5 Bn by 2024, increasing at a CAGR of 9.5% over 2016–2024. Increasing hybrid cloud communications in small and large enterprises is anticipated to drive growth of the global VoIP services market over the forecast period. Demand for VoIP services is rising gradually owing to low maintenance cost with higher flexibility and minimum staff support. Some benefits of VoIP include the presence of services over cloud and its uninterrupted and highly-trusted communication services to consumer. Increasing Internet penetration in semi-urban and satellite cities is further fueling growth of the VoIP services market currently.

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One of the major restraints for growth of the VoIP services market is that VoIP provides low service quality due to variable latencies and dropped packets that lead to low public acceptance of VoIP services by individual/residential users, thereby limiting its demand. Also, despite the presence of numerous VoIP service providers, there are many providers whose contract proposals are unsatisfactory or limits customer choices, keeping customer occupied in the same plan or contract. These factors are anticipated to restrain growth of the VoIP services market over the forecast period.

In 2015, among the various call types, international long-distance VoIP calls segment was valued at US$ 50.4 Bn and is estimated to reach US$ 55.8 Bn by the end of 2016. The whole VoIP services market for call types was valued at US$ 85.9 Bn in 2015, and is estimated to reach US$ 94.1 Mn by the end of 2016.

In 2015, individual user segment accounted for 32.8% volume share of the overall market and is expected to increase to 34.1% by the end of 2024. In terms of value, the segment is expected to expand at the highest CAGR of 10.1% over the forecast period, followed by corporate user segment.

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In terms of number of subscribers, corporate user segment dominated the overall market in 2015, and it is expected to continue its dominance over the forecast period as compared to individual user segment. In terms of value, managed IP PBX service segment is anticipated to expand at a CAGR of 15.3% over 2016–2024, while hosted business IP PBX segment is expected to expand at a CAGR of around 7.8% over the same period.

APAC region is expected to increase at the highest CAGR in terms of number of subscribers and value. Among all APAC countries, China is anticipated to register the highest CAGR in terms of value and number of subscriber over the forecast period, followed by India.

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